Jacob M. Achée

PO Box 211355 | Auke Bay, AK 99821 | Phone: 919-827-1431 | jake@achee.com

Summary of Qualifications

Highly motivated Information Technology professional with a proven record of excellence in the field

Over 11 years experience with various technologies, including but not limited to:

All versions of Windows OS	Windows networking	Cisco network (LAN/WAN/VPN) support
PC Hardware and Software Support	TCP/IP and other protocols	Technical Support for Users
Web Site Design and Maintenance	System Monitoring and Administration	Moderate Linux/UNIX Admin and Support

Demonstrated ability to perform diverse troubleshooting and maintenance tasks, including zero- or limited-knowledge troubleshooting
Great teammate, adept independent worker, and efficient team leader
Superb written and oral communication skills

Provided Instructor-led and Mentored learning classroom instruction of several technical areas, including: CCNA, Network+, Security+, A+, SuSE Linux Administration, Linux+, HTML, and Microsoft Vista and Office applications.
Exercised Domain Administrator level maintenance of the Windows 2003 network
Merged 6 separate VLANs from 2 separate ISPs onto a single improved connection
Oversaw the upgrade and maintenance of both classroom and office computers
Implemented security considerations as needed

Supported and maintained this statewide ISP's extensive Cisco-centric, multi-homed TCP/IP network
Provided root-level support in a variety UNIX/Linux environments, including Solaris 7-9, RedHat Enterprise Linux 4 and FreeBSD 5 and 6
Designed solutions for various customer and internal needs
Analyzed and prioritized upgrades and modifications to the LAN/WAN infrastructure
Implemented security considerations as needed

Supported Desktop Users in a 2-site, 500+ node, Windows 2000/NT 4.0 WAN
Developed Help-Desk call tracking database in MS Access
Served as webmaster, including a complete overhaul and redesign of atlanticmarine.com
Worked closely with Sales/Marketing in developing new web-based strategies
Assisted in key upgrades to the LAN infrastructure

Served in lead technical position for the life of this ISP
Established Connectivity, built Windows NT 4.0 servers and configured security and various web services, including e-mail and web-filtering
Set up and led the User Support Team for resolving technical issues with customers
Maintained billing software and its accounting of user hours

2005	Cisco Certified Network Associate CSCO10799711
1998	Certified Netware 4.11 + Internet Administrator
1999	A+ Certified PC Hardware Technician